Verizon offers a variety of customer service and tech support options to cater to your specific needs. You can reach their primary customer service and tech support line at (800) 837-4966. They are available to assist you during the following hours: Monday to Friday from 7 a.m. to 9 p.m. and on the weekends from 8 a.m. to 9 p.m., all in your local time. This dedicated team can help you with a range of issues, including billing and payments, making changes to your account, and adding or removing services.
In addition to their main customer service line, provides several other contact numbers to ensure you can get the assistance you need:
For prepaid customer service inquiries, you can call (888) 294-6804.
Business customers can reach out through the dedicated business contacts line at (800) 465-4054.
If you have questions related to National Accessibility services, you can contact at (888) 262-1999.
For inquiries about 5G and LTE Home Internet, call (800) 922-0204.
To address billing concerns, reach out to the dedicated bill pay line at (800) 345-6563.
These various contact options make it convenient for customers to find the assistance they need, whether it’s for personal or business accounts or specific service-related inquiries.
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Ordering New Verizon Services Made Easy
If you’re ready to subscribe to new Verizon services, we’ve got you covered. Our dedicated team of experts is standing by to assist new customers in completing their orders swiftly. Simply give us a call, and in just a few minutes, we’ll have you all set up with the services you need.
Various Contact Options for Verizon Customer Support
Verizon offers a range of contact options to ensure you can get the support you need when you need it. Whether you’re a new customer looking to order services or an existing customer seeking assistance, there’s a convenient way to connect with us:
Specialized Fios Customer Service: Reach out to our specialized Fios customer service departments for tailored assistance.
Social Media Connectivity: Stay in touch with customer support through our active social media presence. You can engage with us via Facebook, and Twitter (now known as X), and get swift responses via direct messaging.
Community and Forums: Join the community and forums to interact with other users and find answers to common questions.
In-Person Assistance: Visit a store location to speak with a knowledgeable Verizon representative face-to-face.
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Online Support at Your Fingertips
For the tech-savvy and digitally inclined, also offers a variety of online support options to address your needs:
My Verizon App: Our app lets you connect with tech support, explore purchasing options, and manage your billing conveniently.
Verizon Live Chat: Sign in to your account and initiate a chat with our support staff in real-time.
Verizon Social Media: Connect with us through Facebook Messenger and Twitter for prompt assistance.
Video Forums: Engage with a community of users to find valuable information and answers to frequently asked questions.
Video Chat: Connect with a live customer service agent via video chat for a more personalized and interactive support experience.
No matter your preferred method of contact is here to assist you with your service orders and any other questions or concerns you may have. We’re dedicated to providing the support you need to enjoy the best experience.
Convenient Ways to Settle Your Verizon Bill
When it comes to paying your Verizon bill, we offer flexibility and various methods to suit your preferences. You can make payments with cash, check, E-check, at an ATM, or using most major debit or credit cards. For our valued business customers, a dedicated payment portal is available.
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Here are some easy ways to pay your Verizon bill:
1. Pay Over the Phone:
Call the Verizon bill pay phone number at (800) 345-6563.
2. Pay Online:
Log in to verizon.com/my-verizon to manage your payment online.
Alternatively, download the user-friendly My App to your smartphone for quick and convenient bill payments.
3. Pay in Person:
Visit a nearby Verizon store location for a face-to-face payment experience.
4. Call Customer Service:
For assistance in paying your bill, you can call Verizon customer service at (800) 837-4966.
- Pay by Mail:
If you prefer traditional methods, send a check or money order to the nearest payment address.
6. Disconnected Account Website:
In case you’ve encountered a disconnected account, head to the disconnected account website. Make sure you have your cellphone number, last name, and ZIP code associated with your previous account handy.
7. Quick Online Payment without Signing In:
Visit “Pay My Bill” on our website to make a payment without the need to sign in to My Verizon.
With these versatile payment options, strives to make managing your bills as hassle-free as possible, giving you the freedom to choose the method that best fits your lifestyle and preferences.
Additional Ways to Reach Verizon
Staying in touch with Verizon is easy, and we offer a range of contact options to meet your needs:
Social Media:
Twitter: Connect with us on Twitter at @verizon.
Facebook: Visit our Facebook page at https://www.facebook.com/verizon to engage with us.
Phone Contacts:
Customer Service: Reach out to our dedicated customer service line at (800) 922-0204, or simply dial 611 from your Verizon phone for quick assistance.
Prepaid: If you are a prepaid customer, call us at (888) 294-6804.
Sales: Contact our sales team for inquiries.
Website:
Visit our official website at https://www.verizon.com/ for information and support.
Online Chat:
Access our online chat feature, available via our Contact Page or through Facebook Messenger, to get real-time assistance.
Contact Page:
For a convenient way to reach us, visit our Contact Page at https://www.verizon.com/support/contact-us/.
My Verizon App:
Download the My App, available for both iPhone and Android devices, to manage your account, access support, and stay connected on the go.
These contact options are designed to provide you with easy and flexible ways to get in touch with for any questions, concerns, or assistance you may need.
Ways to Reach Out to Verizon
If you find yourself in need of reaching, there are multiple avenues to choose from. The most commonly used method is through a phone call. provides both an 800 number and a local number, which depends on your location. The toll-free 800 number is +1 800-922-0204, while your specific local number can be found on your bill for added convenience.
For those who prefer online communication, offers a user-friendly online support system. This allows you to submit requests for assistance or ask questions, and you can also access information about products, services, and billing on the official Verizon website.
Should you wish to contact Verizon by mail, you have a couple of options. When making payments, simply send them to the designatedPayment Center address, as indicated on your bill. If you have questions or concerns of a non-payment nature, you can send a letter to the Verizon Wireless Corporate Office.
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Furthermore, engaging with through social media is another viable route. Verizon maintains a presence on platforms such as Facebook, Twitter, YouTube, and Instagram. Feel free to post your inquiries or comments on any of these accounts, and a representative will promptly respond to your concerns.
Regardless of the contact method you select, it’s essential to include your name, phone number, and account number when submitting your request. This ensures that can provide you with a swift and accurate response to your inquiry.
Snail Mail Contact Information
If you need to get in touch with via traditional mail, here are the relevant addresses for different purposes:
To report a website issue:
Verizon Wireless Internet Operations
One Verizon Way
Basking Ridge, NJ 07920
For matters related to bankruptcy:
Verizon Wireless Bankruptcy Administration
500 Technology Drive
Suite 550
Weldon Spring, MO 63304
Verizon Accessibility Support
For inquiries related to accessibility support at , there are various methods of contact available:
Email: Reach out to them at vccd@verizon.com.
Videophone: Dial 508-251-5301 to communicate via videophone.
Fios and landline service: Contact them at 800-974-6006.
Verizon Mobile: Reach out to them at 888-262-1999.
For traditional phone and Fios services, accessibility customer support is available from 8:30 a.m. to 5:00 p.m. Eastern Time (ET) on Monday through Friday.
For mobile service accessibility customer support, you can contact them on Monday through Saturday from 8:00 a.m. to 7:00 p.m. and on Sunday from 8:00 a.m. to 5:00 p.m.
Recovering Your Lost Password with Verizon
If you find yourself unable to recall your “My ” username and password, encounter sign-in issues, or your account becomes locked, here’s how you can initiate the recovery process. It’s important to note that resetting your password on one of the followingwireless online portals - My , Push to Talk, Cloud, and more - will reset it for all of them.
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Follow these steps for password recovery:
- Access the website from your computer by visiting www.verizonwireless.com.
- Click on “Sign in” to begin the recovery process.
- Navigate to ”My Account” and then click on “Forgot your info?”.
- Provide your 10-digit mobile number and click “Continue”.
- Enter the 5-digit billing ZIP code and click ”Continue”.
- Select a preferred password delivery method (text message, email, or mail) and click “Send Password”.
- Depending on your choice, the subsequent steps for completing the password reset will vary.
If a link is sent to your device, follow the instructions in the text message.
If you receive an email, follow the prompts in the email to complete the password reset.
If you opt for a letter sent to the billing address, follow the instructions provided in the letter.
After successfully completing the steps, click ”OK”. - When creating your new password, please ensure it meets the following criteria:
- Contains 8 to 20 characters.
Includes at least one letter and one number.
Is not easily guessable to enhance security.
Following these steps will help you recover your lost password and regain access to your account.
Verizon Customer Service Phone Numbers
When you need to get in touch with Verizon’s customer service, you have various phone numbers at your disposal for different needs. Here’s a list of key Verizon customer service phone numbers:
Residential Services: For residential services, call 877-596-7577.
Sales Department: If you’re looking to make a purchase or have sales-related inquiries, contact the Sales Department at 888-231-4099.
Repair Issues: To report and address repair issues, reach out to the Repair Issues hotline at 800-837-4966.
For New Customers: New customers can inquire and seek assistance at 800-538-2686.
Customer Support: General customer support is available at 800-922-0204.
Verizon Prepaid Support: If you’re a Prepaid customer, contact Prepaid Support at 888-294-6804.
Check Account Balance: Simply dial *611 to check your account balance.
Inquiries Regarding Buying Phones: For inquiries about phones, call 800-225-5499.
Verizon Fios Customer Service: Specifically for Fios services, reach out to the Fios Customer Service at 800-300-4184.
Accessibility Support (Mobile): If you require mobile accessibility support, contact 888-262-1999.
Accessibility Fios and Voice Support: Reach out to Accessibility Fios and Voice Support at 800-974-6006.
Accessibility Fios and Voice Support (Video Call): You can also engage in a video call for accessibility support at 508-251-5301.
California Consumer Privacy Act (CCPA) Support: For support related to the California Consumer Privacy Act (CCPA), call 800-333-3972.
Activate a Prepaid Cellular Plan: To activate a prepaid cellular plan, simply dial *228.
Having these phone numbers readily available ensures that you can quickly connect with to address your specific needs and inquiries.
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Automated Bill Payment 800-922-020 or #PMT
FAQs
Q. How do I call Verizon customer service
A. To contact customer service, simply call (800) 837-4966. For assistance with residential services, press #, and then 2.
Q. Is Verizon customer service available 24 hours?
A. Yes, offers 24/7 customer support through Facebook, chat, and Twitter. If you prefer to speak with a customer service representative by phone, they are available from 7 a.m. to 9 p.m. on weekdays and from 8 a.m. to 9 p.m. on weekends, all in your local time.
Q. How do I use Verizon Chat Support
A. Verizon Chat Support is a convenient way to interact with customer service representatives online. To access this service, you must be logged into your account. Initially, you may be directed to the Digital Assistant, but you can request to speak with a live agent after answering a few questions. While chatting with can provide quick assistance, it may involve occasional brief holds as chat agents have certain limitations.
Q. How do I set up Verizon Paperless bill pay?
A. You can set up Paperless bill pay by adjusting your billing preferences on the My page. Simply select ”Paperless Billing” from the “My Bill” dropdown menu and follow the prompts to complete your enrollment.
Q. How do I return my Verizon Fios equipment, and what is the timeframe for returns?
A. Returning Fios equipment is easy. Sign in to your account, print a prepaid return label, and then drop off the equipment at any UPS location. Be sure to return the equipment within 30 days of your service being disconnected.
Q. How do I cancel Verizon’s service?
A. You can cancel service online by logging into your account using your User ID and password. Alternatively, you can contact a customer service representative at (844) 837-2262. The customer service hours for cancellations are Monday to Friday, from 8:00 a.m. to 6:00 p.m. ET.
Q. How do I talk to a real person at Verizon?
A. To speak with a Verizon representative face-to-face, you can visit a store. You can also utilize their video chat function available on the website.
Q. How do I view and pay my Verizon phone bill?
Q. To view and pay your phone bill, log in to your My account, which is also available as a mobile app. Ensure you have your account login information handy. Once logged in, you can make one-time payments or set up an autopay schedule for automatic bill payments.
Q. What is Verizon’s coverage like?
Verizon offers extensive coverage, with over 70% of the country covered by its 4G LTE network, making it one of the most reliable carriers. Their 5G network covers around 11% of the country and continues to expand.
Q, Can I buy a new phone from Verizon?
A. Absolutely. Verizon offers a wide selection of popular phone models, including the latest iPhones, Samsung Galaxy phones, and Google Pixel models. You can choose to purchase a phone outright at full price or opt for monthly installments over 24 months.
Q. Can I keep my number when switching to Verizon
A. Yes, you can easily keep your current phone number when switching to Verizon. Just inform of your intention to retain your number when signing up for a new plan, and they will handle the number porting process.
Q. Does Verizon charge for going over your data allowance?
A. st of current plans no longer charge overage fees for exceeding your data allowance. Instead, if you use more than your allotted data for the month, your data speed may be slowed down until the start of your next billing cycle.
Q. Does Verizon offer family plans?
A. Yes, offers both prepaid and postpaid family plans, allowing you to share data across multiple lines or opt for unlimited data for all lines, depending on your family’s needs.
Q. Does Verizon offer special deals?
A. Verizon frequently provides cell phone deals, including buy one, get one free offers, discounted phones with trade-ins, and other discounts.
Q. Does Verizon offer discounts for military and seniors?
A. Verizon offers discounted plans to veterans, military personnel, cadets, and their families. The discount amount may vary based on the plan and the number of lines on your account. You can also enjoy additional discounts on accessories from by providing proof of your military or veteran status.
Q. Do Verizon plans come with a mobile hotspot?
A. Select unlimited cell phone plans including a mobile hotspot allowance. The Do More Unlimited Plan and Play More Unlimited Plan offer 15GB of hotspot data, while the Get More Unlimited Plan provides 50GB of hotspot data.
Q. How do I get a live person at Verizon?
A. To connect with a live customer support representative at , you may need to insist on speaking with an agent or representative through the automated response system by repeating phrases like ”talk to an agent” or ”speak with a representative.” The system will eventually route your call to a real person who can assist you. Sometimes, you may need to provide preliminary information about your account before being connected to a customer support representative.
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